Returns & Cancellations

Returns & Cancellations
Given the perishable nature and the instant downloads of most of our products on are final sale. There are no returns, refunds, or cancellations allowed on any perishable orders that have shipped. For Cancellation Requests on unshipped orders, we ask that you please provide the request at least two business days prior to your shipping date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled.
If you have questions about your order and want to know if it is eligible for a return, please Contact Us.
If an item arrives damaged, our Customer Support Specialist will work with you to determine the appropriate solution. Please reach out to us using the "Chat with Us" on the bottom left corner of your screen, by email at, or by phone at (903) 717-8122.

Why Choose sweetz

Hear from our customers

  • 5

    Wow! Every bite was delicious
    I am so impressed at not only the presentation, but the delicious texture and flavor that I taste in every bite.

    Thank You for putting your love into every
    wonderful creation!!!


  • 5

    These cookies were the best I’ve ever tasted.They’re like M&M’s they melt in your mouth not in your hands. I can’t wait to get my next batch.


  • 5

    These cookies are amazingly soft and sweet! I have never tasted cookies like this before. Looking forward purchasing more these for me and family.