Refund policy

Given the perishable nature and the instant downloads of most of our products on SweetzBkry.com, all are final sales. There are no returns, refunds, or cancellations allowed on any perishable orders that have shipped. For Cancellation Requests on unshipped orders, we ask that you please provide the request at least two business days prior to your shipping date. We do our very best to accommodate requests. However, not all requests are guaranteed to be fulfilled.

If you have questions about your order and want to know if it is eligible for a return, please Contact Us.

If an item arrives damaged, our Customer Support Specialist will work with you to determine the appropriate solution. Please reach out to us using the "Chat with Us" on the bottom left corner of your screen, by email at Jess@Sweetzbkry.com, or by phone at (903) 717-8122.

Instant Download Policy

Printable Recipes, Files, and any other form of Instant Download on Sweetzbkry.com - is a Digital Instant Download that allows you to immediately download the order/file/recipe after the purchase has been completed and confirmed.

The download will instantly appear on the checkout screen - Click Download

You will also receive an email with the subject line "link to download." Your digital file will be located in the email for your ease of convenience.

Please kindly check your email inbox and all emails, including the trash and spam area.

The Sweetz Guarantee

At Sweetz, we promise that your recipients of our monthly dessert clubs, boxes, and subscriptions will love every delivery.

How Does It Work?

We want your experience with us to be something you'll tell your friends and family about. We want to be your first choice when you need to send the perfect dessert or gift.

So, we decided to offer our customers a different kind of promise. If you are not satisfied with your dessert, please let us know so that we can make it right. We proudly stand by the saying and belief that our customers are always right.

It's simple. If you receive one of our clubs, boxes, or subscriptions and you're ever unhappy with our services, please email or call us, and we'll do everything we can to make you happy. If for any reason, you are still not satisfied, you may cancel your club, boxes, and or subscriptions at any time. You will receive full credit for any unshipped merchandise. It's that simple no fine print and no hassles.

We know that our Gift of the Month Clubs, Boxes, and/or Subscriptions will satisfy even the pickiest eaters. Here at Sweetz, we believe our excellent customer service and attention to detail will make you a lifelong customer.